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Ever wonder why you should use CRM? Learn best practices for managing relationships in CRM to elevate your client management process, collaborate better with your colleagues, and win more opportunities. See valuable techniques to keep CRM accelerating for your organization. This program will focus on incorporating client strategy, client and contact management techniques, lead qualification, and CRM stakeholder responsibility to create a CRM solution that dominates your marketplace.


Adam Sitterding
Senior CRM Consultant
SilverEdge Systems Software, Inc.

With 25 years in the A/E/C industry in technical, marketing, business development, and CRM administration roles, Adam enjoys working with firms to embrace innovation and improve their business processes with CRM.His experience includes Deltek CRM implementation, training, administration, and consulting services.

12:00pm-1:00pm Program

6 Information, Resource, and Organizational Management


Proceeds from paid tickets for this event will be donated to Feeding America.

Registration Policy
Payment is accepted online or mailed in advance to:
SMPS Virginia Chapter Treasurer, Betsy Loeb, 7900 Hampton Meadows Cove, Chesterfield, VA 23832

Service Charge
If payment is not received by the start of the program, parties will be invoiced for payment of registration fee plus a $10.00 service charge to cover billing and processing.

Cancellation Policy
Cancellations may be made in writing up to 48 hours in advance for a full refund. No-shows and cancellations made less than 48 hours in advance are responsible for the full cost of registration. No-shows and cancellations made less than 48 hours in advance who registered using the “pay at the door” feature are responsible for the full cost of registration plus a $10 service charge and will be billed accordingly.


$0.00 Member Ticket

$10.00 Non-Member Ticket

$0.00 General SMPS Member Ticket

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