SilverEdge hosts first “Virtual” Wine and Wisdom



SilverEdge has been hosting Wine & Wisdom events in Chicago since March 2010 to provide opportunities for collaboration among thought leaders. For the past 9 months we have been actively using, internally, a virtual collaboration platform with great success. It occurred to us that this platform offered a great way to broaden Wine and Wisdom, providing much of the same collaboration value, in less time, and with no travel requirements.

The theme of our first virtual event was: “Business Innovation—Do You Have a Customer Experience Strategy?” It was facilitated by Bob Dean and Richard Flanagan, with whom we have been actively working to develop and implement our own SilverEdge customer experience strategy. Bob Dean is a Certified Expert in The Experience Economy written by Joe Pine and Jim Gilmore. Richard Flanagan is co-author of the original The Six Disciplines of Breakthrough Learning.

The foundation of our experience was Bob Dean’s Progression of Economic Value for Professional Services.
In a short 1.5 hour collaboration session, the group accomplished the following:

  1. Brainstormed 22 “Best” and 12 “Worst” customer experiences they have had in the past year.
  2. Learned about the Progression of Economic Value for Professional Services (POEV).
  3. Collaborated and rated over 50 ways to improve customer experiences utilizing the framework of the POEV.
  4. Learned about the 5 Stages of Customer Experience and ranked our respective businesses on how well we currently optimize the 5 Stages.
  5. Brainstormed and rated over 40 ways to better leverage the 5 Stages of Customer Experience.

 

100% of our participants replied that they are definitely interested in joining a Collaboration Community of peers!

In addition, our session was documented by the system and the written report was distributed to participants the same day.

Let us know if you might be interested in joining one of our sessions. Our goal is to make it the most compelling 2 hours you have spent in the last 3 months!